Auto-Reply

Auto-reply allows TextP2P to send automated responses for when you are in the office or out of the office to anyone who texts or calls your dedicated phone number(s). It will not execute if the user is texting a keyword or survey.

You can find the auto-reply screen under the avatar on the upper right. See example below.

Step 1 is choose your business hours. You can choose 24/7 which means you are always open and therefore can never send an out of office response, you can only send an in office response.  If you choose Custom Hours, you will be able to select the days and hours that your business is open during the week.

Step 2 is configuring your optional out of office reply. Just like a campaign, you can choose to send an SMS text (160 characters or less per text) or MMS text (up to 1600 characters) with a picture. You can enable or disable the out of office replies whenever you want.

Step 3 is configuring your optional in the office reply. An in office reply will fire each time someone texts any of your TextP2P phone numbers during business hours. You can enable or disable this messaging at any time. 

After configuration is complete, be sure to hit the save button.

Automated Text Replies for Incoming Calls

This text message will be sent to someone who calls your TextP2P assigned phone number. If you also have call forwarding enabled, it will send the text reply before forwarding the call. Note: that a reply will only be sent every 6 hours to the same number.

The first step would be create a text message template message for an in office and out of office call reply. You can find create template on the left navigation under text messaging -> message templates. Then click the button to create new template.  

Optionally you may also want to create a new list under the list menu to capture anyone who calls your TextP2P assigned number.

Then proceed to the section at the bottom of the Auto Reply screen, labeled for Automated Text replies for Incoming Calls. See below.

Enable the features that you want, and select the corresponding templates you created along with the list.

To test it, simply call your assigned TextP2P phone number. Note that it will only work once per 6 hour time period. This will prevent a repeat caller from getting the same text message auto reply multiple times a day.

Set an Automated AI Voice Message for Incoming Calls

This is an AI voice message that someone who calls your TextP2P assigned phone number will hear. Callers will not have an option to leave a voice message recording. Note: this will not work if call forwarding is enabled on your account profile. The cost is 1 credit / call.

Watch this video to learn more

If you have any questions or issues, please contact TextP2P Support at [e-mail]