- The destination number you are trying to reach is unknown and may no longer exist.
- The device you are trying to reach is not on or does not have sufficient signal.
- The device cannot receive SMS (for example, the phone number belongs to a landline)
- There is an issue with the mobile carrier
The first step to troubleshooting this issue is to attempt to replicate the problems.
Pay close attention to your request and double check to verify you are attempting to send messages to the correct phone number.
If you see similar results, continue troubleshooting with the following checklist: Is the destination device powered on? Does the device have sufficient signal? If not power the device off, wait 30 seconds, and then power it back up. Is the device connected to the home carrier's network? We cannot guarantee message delivery on devices roaming off-network.Can the device receive non-TextP2P SMS? Can the device receive messages from another TextP2P number, or with a shorter one-segment (non-concatenated) body? Can other devices using the same mobile carrier receive your messages?